Returns and Refunds

Do you accept returns?

We are happy to accept returns within 14 days of receiving your item in the following circumstances - 

- The item has been purchased via the cavada.co.uk website
- The item is returned in its original condition, unworn
-The item is safely packed to avoid damage in transit

To request a return, please use email info@cavada.co.uk  

Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

Exceptions

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

  • Briefs
  • Thongs

Can I return a faulty item?

We are very happy to refund or replace faulty items within 6 months of the purchase date. Please contact us at info@cavada.co.uk with your name and order number.

Do you offer free returns?

If you have changed your mind about an item, we unfortunately do not offer free returns.

If your item is faulty, please contact us at info@cavada.co.uk

How long will my refund take?

Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.

I have been refunded less than my original payment amount - why is this?

We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.